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On the main machine where I have been using the suite, now my account is deactivated and if I try to authenticate, it looks like it works but then get the “Fix”, “Authenticate”, “Activate” or “Resolve” buttons, all of which do nothing. I had this exact issue on another machine, that after 2.5 hours on the phone with MS support (via Zoom), the solution was to how to fix Outlook not opening today uninstall MS Office 365 and reinstall it. Yeap, you describe it exactly and unfortunately we still don’t have an answer. Closed the window without entering anything and Outlook returned to ‘Connected to Exchange’.
Microsoft 365 Login Loop because of MFA
I feel like this issue is getting progressively worse as the fix used to be clearing the credential manager or if it was bad uninstalling the entire Office Suite, clearing all traces and reinstalling and now we are seeing nothing helping it. Have looked all over and people have all sorts of possible solutions, but nothing we found to resolve the issue and get a new issue daily and just keep going through until it eventually works. Problem doesn’t just happen on PC’s connected to the internal network, but can happen when a laptop is remote and connected via external wifi or mobile hotspot.
- To make a long story short we’ve since been asked to collect Outlook logs and install Fiddler to capture additional logging.
- Create your account and connect with a world of communities.
- It’s not caused by an out of sync MFA prompt as I have personally looked at a number of cases with the user as stepped through it.
- @Microsoft, given the level of attention the community has given this issue, I hope you come up with an update soon.
- Today was the first time in about 2 months that I had the issue.
- Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
- We are looking at using conditional access policies where a user with a Domain joined PC is not prompted for MFA.
- Have looked all over and people have all sorts of possible solutions, but nothing we found to resolve the issue and get a new issue daily and just keep going through until it eventually works.
Fix constant sign-in prompt for Microsoft
I created a new Outlook profile, and then the FixTechGuide support for Office 365 old one started working. I wonder if the compuer cached a new logon token or something that the old Outlook profile could use. Also, during the new profile creation, I was only prompted for a password and not for MFA. When we opened the old, existing profile it didn’t ask for ANY authentication, it just started working.
Outlook stuck in an MFA loop
In fact if you just turned on MFA and you were not using MFA before you usually end up having to rebuild the profile and clearing the credential manager. If you are saying that they are getting multiple MFA prompts then this is an out of sync issue with the wrong code being used. We’ve got a support case opened with Microsoft on this one but it’s been open for about 3 months.
Office 365 desktop apps infinite authentication loop — asking to reintroduce details forever / activate office
I disabled the Zoom and Adobe PDF plugins and it stopped prompting me immediately. My client’s Outlook will only continuously ask for the password after MFA is enforced and Office.com has been logged guide to Office 365 sign-in errors in. It would be nice if it distinguished between your password and the app password. You may have to rebuild/restore your outlook folder/files which is a pain. I’d do that one step at a time, forgoing the restore of the cached files.